Booking Process:

• How do I book with your company? 
• You can book:
• 1) On our website www.ajexecutivelimo.com
• 2) Call or text us at 281-781-9092 or 281-781-9094
• 3) Send us an email to [email protected]
• What information do I need to provide when booking?
• Pick up and drop information, pick up time, passengers, luggage count, and form of payment
• Is there a minimum booking duration?
• 1 hour for hourly services

Fleet and Services:

• What types of vehicles do you offer? 
• USV - Black Escalade
• Chauffeurs:

• Are your chauffeurs licensed and insured?
• Yes, absolutely. At A & J Executive Limo Services, we prioritize the safety and professionalism of our chauffeurs. Each member of our chauffeur team holds a valid and up-to-date chauffeur license. We ensure that our chauffeurs undergo thorough background checks and rigorous training to meet our high standards of service excellence. Rest assured, when you ride with us, you are in the capable hands of fully licensed and experienced professionals dedicated to making your journey safe, comfortable, and enjoyable.

• Rates and Payment:

• How are your rates calculated?

• Our limo rates are calculated based on several factors to ensure fair and transparent pricing for our customers. These factors typically include the type of vehicle selected, the duration of the rental, the distance traveled, any additional services requested (such as special amenities or decorations), as well as any applicable taxes or fees.

  We believe in providing upfront pricing without hidden costs or surprises, so you can trust that the rate quoted to you at the time of booking is the price you'll pay. If you have specific requirements or budget considerations, please don't hesitate to reach out to our team, and we'll be happy to work with you to find a solution that meets your needs.

• Are there any additional fees or surcharges?

• At A & J Executive Limo Services, we believe in providing straightforward and transparent pricing to our customers. Our quoted rates typically do not include gratuity for the driver, allowing you the flexibility to tip based on the level of service you receive.

  While there are no mandatory surcharges or fees for not including a tip in the initial fee, tipping your driver is customary in the limousine industry and greatly appreciated. It's a gesture of acknowledgment for excellent service and ensures that our chauffeurs are properly rewarded for their professionalism and dedication to making your experience memorable.  A 20% gratuity fee will be included if no tip is given directly to your driver.

  If you have any questions about tipping or would like guidance on appropriate gratuity amounts, our team is always here to assist you. Your satisfaction is our priority, and we want to ensure that every aspect of your journey with us exceeds your expectations.  

• What payment methods do you accept?

• At A & J Executive Limo Services, we strive to make the booking and payment process as convenient as possible for our valued customers. We accept various payment methods to accommodate your preferences:

  1. Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can securely input your card details when booking online or provide them to our customer service team over the phone.

  2. Debit Cards: We also accept debit cards with a Visa or Mastercard logo. Please note that some banks may have daily spending limits on debit card transactions, so we recommend checking with your bank beforehand if necessary.

  3. Cash: For your convenience, we accept cash payments. Please coordinate with our team in advance if you plan to pay in cash, especially for bookings made in person or on the day of service.

  4. Electronic Payments: We offer electronic payment options such as bank transfers or digital wallet services like PayPal. If you prefer this method, please let us know, and we'll provide you with the necessary details.

  5. Corporate Accounts: For corporate clients or frequent travelers, we also offer the option to set up a corporate account for streamlined billing and payment processes.

  Whichever payment method you choose, rest assured that your financial information will be handled securely and in accordance with industry standards. If you have any questions or require further assistance regarding payment, feel free to reach out to our friendly customer service team.

Cancellation and Refunds:

• What is your cancellation policy

• Advance Notice: Customers are required to provide advance notice of their cancellation to avoid incurring charges. This notice period is 24 hours before the scheduled service time.

• Cancellation Fees: If a cancellation occurs within the specified notice period, the customer may be subject to a cancellation fee. This fee is intended to compensate the company for the loss of potential business, as the vehicle may have been held and turned away other customers for the reserved time slot.

• No-show Policy: In instances where a customer fails to show up for their scheduled service without prior notice, you may be charged the full amount of the reservation.

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• How do I request a refund?

• We understand that circumstances may arise where you need to request a refund, and we're here to assist you through the process. To request a refund, please follow these steps:

  1. Contact Us: Get in touch with our customer service team as soon as possible to initiate the refund process. You can reach us via phone, email, or through our website's contact form.

  2. Provide Details: When contacting us, please provide relevant details about your booking, including your name, reservation number, date of service, and the reason for the refund request. This information helps us locate your booking and address your concerns efficiently.

  3. Processing Time: Once your refund request is received and approved, we will process the refund to the original payment method used for the booking. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card issuer's processing times.

  4. Confirmation: Once the refund has been processed, we will send you a confirmation email or notification to notify you of the refund status.

Safety and Security:

• What safety measures do you have in place for passengers?

• Safety is our top priority at A & J Executive Limo Services, and we have implemented comprehensive measures to ensure the well-being of our passengers throughout their journey. Here are some of the safety protocols we have in place:

  1. Professional Chauffeurs: All our chauffeurs undergo extensive training and background checks to ensure they meet the highest standards of professionalism and safety. They are well-versed in defensive driving techniques and adhere strictly to traffic laws and regulations.

  2. Regular Vehicle Maintenance: Our fleet of vehicles undergoes regular inspections and maintenance to ensure they are in optimal condition for every journey. We adhere to strict maintenance schedules and conduct thorough pre-trip inspections to identify and address any potential issues.

  3. Vehicle Safety Features: Our vehicles are equipped with advanced safety features, including airbags, anti-lock braking systems (ABS), traction control, and stability control, among others. These features are designed to provide an extra layer of protection for our passengers in the event of an accident or emergency.

  4. Cleanliness and Sanitization: We have implemented enhanced cleaning and sanitization protocols for all our vehicles. Our team meticulously cleans and disinfects each vehicle before and after every trip, paying special attention to high-touch surfaces.

  5. 24/7 Monitoring and Support: Our operations team is available 24/7 to monitor journeys in real-time and provide support in case of emergencies. We have established communication channels to ensure seamless coordination between passengers, chauffeurs, and our support staff at all times.

  6. Emergency Preparedness: In the unlikely event of an emergency, our chauffeurs are trained to handle various situations calmly and efficiently. We have emergency procedures in place, including protocols for medical emergencies, roadside assistance, and evacuation if necessary.

  These safety measures are part of our commitment to providing a secure and comfortable travel experience for our passengers. If you have any specific concerns or questions about safety, please don't hesitate to contact us. Your safety and satisfaction are our top priorities.

Special Occasions:

• Do you provide services for weddings, proms, or other special events?

• Absolutely! At A & J Executive Limo Services, we take pride in being a preferred choice for weddings, proms, and a wide range of special events. Whether you're saying "I do" in style, making a grand entrance at prom, or celebrating a milestone occasion, we have the perfect transportation solution to elevate your experience.

  Weddings: Your wedding day is one of the most important days of your life, and we understand the significance of every detail. From transporting the bridal party in luxury to whisking away the newlyweds in style, our black SUVs fleet and professional chauffeurs are at your service to ensure a seamless and memorable journey.

  Proms: Make a grand entrance at prom and create lasting memories with our chauffeured service. Our stylish and spacious vehicles provide the perfect backdrop for prom photos and offer a safe and comfortable ride for you and your friends to and from the venue.

  Special Events: Whether it's a milestone birthday, anniversary celebration, or corporate gala, we specialize in providing transportation solutions tailored to your unique needs. Our team works closely with you to customize every aspect of your journey, from vehicle selection to itinerary planning, to ensure a truly unforgettable experience.

  No matter the occasion, you can count on us to deliver exceptional service and attention to detail every step of the way. Let us take care of the transportation, so you can focus on enjoying the moment to the fullest.

  If you have any specific requests or would like to discuss your upcoming event in more detail, please don't hesitate to reach out. We're here to turn your transportation dreams into reality.

Airport Transportation:

• Do you offer airport pick-up and drop-off services?

• Yes, we proudly offer airport pick-up and drop-off services to provide seamless transportation to and from the airport for our valued customers. Whether you're arriving in town for a business trip or jetting off on a well-deserved vacation, our professional chauffeurs and luxurious vehicles are here to ensure a stress-free and comfortable journey.

  Airport Arrival Service: Upon your arrival, our chauffeur will greet you at the designated meeting point inside the terminal, holding a personalized sign with your name or company logo for easy identification. They will assist you with your luggage and escort you to your waiting vehicle, ready to whisk you away to your destination in style.  We monitor flight schedules for delays or early arrivals ensuring we are always there when you arrive.

  Airport Departure Service: When it's time to depart, we'll pick you up from your location and transport you to the airport with ample time to spare before your flight. Our chauffeurs are familiar with airport procedures and traffic patterns, ensuring a smooth and timely arrival at the terminal for check-in.

  We understand the importance of punctuality and reliability when it comes to airport transportation, and we go above and beyond to exceed your expectations every time. Sit back, relax, and let us handle the logistics, so you can focus on enjoying your journey with peace of mind.

  If you have any specific requirements or would like to make a reservation for airport pick-up or drop-off, please don't hesitate to contact us. We're here to make your travel experience truly exceptional.

General Inquiries:

• How far in advance should I book a service?
• We recommend booking your service with us as far in advance as possible to ensure availability and secure your preferred date and vehicle. While we strive to accommodate last-minute bookings whenever possible, especially for urgent or unexpected travel needs, booking in advance allows us to better plan and tailor our services to meet your specific requirements.
• Can I make last-minute bookings?
• While we recommend booking in advance to secure your preferred vehicle and ensure availability, we understand that circumstances may arise where you need transportation with limited notice. Our team is equipped to handle last-minute bookings and will work diligently to arrange the perfect vehicle and chauffeur for your journey.